Warranty for Screens / Assemblies / Adapter and Other Parts

● 1 Year Warranty for Laptop Adapter
● 6 Months warranty on all our Screens.
● 3 Months Warranty For-Keyboard, LCD Back Lid, and Palmrest, Track Pad, Touch Bar, MacBook Touch ID Scanner, Assemblies, OLED screens.

Dead Pixel Policy

• All our screens conform to ISO 13406-2 (Type 2 & 3) norms, which specify an acceptable number of dead pixels by display category, allowing 2–5 dead pixels within acceptable industry standards.
• By this standard, replacement screens are allowed to exhibit two malfunctioning pixels and five malfunctioning sub-pixels per million. On a 1080p display, four dead pixels and ten dead sub-pixels would be within ISO tolerances.
• The rare possibility of having dead pixels comes as part of the manufacturing of LED screens and major manufacturers do not consider 2-5 dead pixels as a defect that is enough to scrap the display. However, your satisfaction is our highest priority and we can exchange the screen for you if it has dead pixels. The responsibility of sending the screen back to us unused and without any physical damage lies with the customer.
● If you need a Zero Dead Pixel screen, please get in touch with us before placing an order.

When will my order be dispatched and delivered? 

For UK customers, orders placed Monday to Friday before 2:30 PM are dispatched the same day.

Our delivery options include:

• Royal Mail Tracked 24-Hour (£5.50)
• Royal Mail Tracked 48-Hour (£4.50)

We also offer next working day delivery services:

• Royal Mail Guaranteed Next Working Day Before 1 PM (£12.00)

• UPS Next Working Day Delivery (£8.00)

Please note points for Next day delivery
• Working Week: Monday to Friday.
• Operating Hours: 8:30 AM to 5:00 PM.
• Next-Day Eligibility: Orders must be placed before 2:30 PM on a working day.
• Delivery Schedule: Deliveries only occur on working days (Monday to Friday), excluding weekends.

Cancellation And Return / Refund 

• If defect or damage is occurred in transit, the Goods shall be returned by the Buyer to the Seller within 7 days of delivery. The Buyer shall be entitled to a replacement or a full refund (including delivery costs) plus any return postal charges if the Goods are in fact defective.
• All returned Goods will be subject to a full physical inspection by the Seller, and no replacement or refund will be issued until this inspection has been completed and the defect has been verified.
• If you are a consumer you have the right, in addition to your other rights, to cancel the Contract and receive a refund by informing the Seller by writing to our offices AJ PARTS UK LTD, 3, Chancery Gate Industrial Estate, West Drayton, Middlesex UB7 8EW or by e-mail to info@ajparts.co.uk within 7 working days of receipt of the Goods.
• The Buyer may cancel the order for any reason up to the point of dispatch and any payments made by the Buyer shall be refunded in full within 28 days.
• The Buyer shall inspect the goods following delivery & notify the Seller if the goods are damaged or do not comply with any of the contracts.
• Where a claim of defect or damage is made, the Goods shall be returned by the Buyer to the Seller within 28 days of delivery. The Buyer shall be entitled to a replacement or a full refund (including delivery costs) plus any return postal charges if the Goods are in fact defective.
• Should the Buyer cancel an order due to it being "no longer required" or a "wrong purchase", the goods must be returned within 28 days. The Buyer is responsible for all return shipping costs. Goods must be returned in their original packaging and be adequately insured. The refund will cover the product price, but not the initial delivery fees.
• Goods to be returned must clearly show the order number obtained from the Seller on the package.
• Where returned Goods are found to be damaged due to the Buyer's fault the Buyer will be liable for the cost of remedying such damage.
• If product becomes faulty and its under warranty, product must be returned by the Buyer at the Buyer's expense within 28 days of reporting . The Buyer will receive a refund for the product (including delivery charges, if any) except for return postal charges, or buyer can be entitled for a replacement.
• Please note that Items specially sourced on request may not be eligible for return or refund if no longer required.
• Please note that if the item was purchased in error, no longer required, or otherwise being returned for reasons unrelated to a fault or incorrect supply, the buyer is responsible for all return postage costs. Any original shipping charges incurred when the order was dispatched are also non-refundable and may be deducted from the refund amount where applicable.

 If the item is not defective and I want to return it, is it possible?

Yes, you have the right to cancel the order, goods must be returned by the Buyer at the Buyer's expense within 7 days of cancellation in the original packaging and should be adequately insured during the return journey.

What do I do if my package was lost or damaged? 

• The Buyer shall inspect the goods following delivery & notify the Seller if the goods are damaged or do not comply with any of the contract.

• If defect or damage is occurred in transit, the Goods shall be returned by the Buyer to the Seller within 7 days of delivery. The Buyer shall be entitled to a replacement or a full refund (including delivery costs) plus any return postal charges if the Goods are in fact defective.

• Goods to be returned must clearly show the order number obtained from the Seller on the package.

How can I get a trade account / price.

To apply for a trade account and access our special prices, simply click on the footer link 'Trade Login Form, fill out the form, and submit. We will review your application and send you a notification once it has been approved, after which you'll become a trader customer.

Do you ship to Europe (Countries)

Yes, we ship to Europe. Explore our shipping options for your country. Alternatively, you can visit our Europe Shop for customs-free purchases.

Customs, Duties & Taxes 

Orders shipped outside of the UK may be subject to customs duties and import taxes. We are unable to provide an estimate of these charges as they are determined by the customs authority in the destination country. These charges are the responsibility of the customer.

Part Compatibility/Pre-Purchase Enquiries 

Please contact us prior to purchase if you require an exact part or have queries regarding product specifications.